That motivates us.ġ4.When the printer won’t print, re-send the job at least 20 times. person tells you that he’ll be there shortly, reply in a scathing tone of voice : “And just how many weeks do you mean by shortly?”. person tells you that computer screens don’t have cartridges in them, argue. person’s chair with no name, no phone number and no description of the problem. We’re collectors.ġ1.When something’s wrong with your home PC, dump it on an I.T. We can fix your telephone line from here.ġ0.When you have a dozen old computer screens to get rid of, call computer support. There’s electronics in it.ĩ.When you’re getting a NO DIAL TONE message at home, call computer support. The mail server picks it up and flags it as a rush delivery.Ĩ.When the photocopier doesn’t work, call computer support.
We exist only to serve.ħ.Send urgent email all in uppercase. person is eating lunch at his desk, walk right in and spill your guts right out. support sends you an E-Mail with high importance, delete it at once. We don’t need to know that you can’t get into your mail because your computer won’t power on at all.ĥ.When I.T. It’s nothing for us to remember 300 screen saver passwords.Ĥ.When you call the help desk, state what you want, not what’s keeping you from getting it.
That way you won’t be there when we need your password.
person says he’s coming right over, go for coffee. We can play back the error messages from here.ģ.When an I.T. We don’t have a life, and we find it deeply moving to catch a fleeting glimpse of yours.Ģ.Don’t write anything down. If you are fresh to the concept of technical support from an organized IT staff, here’s a few tips to help you along the way as you will eventually require help from us.ġ.When you call us to have your computer moved, be sure to leave it buried under half a ton of postcards, baby pictures, stuffed animals, dried flowers, bowling trophies and children’s art.
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